Refunds and Returns Policy

www.mickeyreevesmusic.com

Thank you for choosing our small company for your tie-dye purchase. We take pride in handcrafting each shirt with care and attention to detail, ensuring a one-of-a-kind experience. Please note that due to the nature of tie-dye, each shirt will be unique and may vary slightly from one another. We guarantee that we will only mail you something that we personally think is awesome!

• Refunds for Preference Issues:
  • We want you to be completely satisfied with your purchase. If you have a preference issue, such as the color or design not meeting your expectations, we offer refunds under certain conditions.
  • Refunds can be accepted only if the item is in new and unworn condition.
  • Please follow the care and use guide provided to prevent damage arising from improper care.
  • Refunds will not be granted for damage caused by improper care.
• Return Process:
  • To return a shirt due to preference issues, please use packaging equivalent to that in which it was received.
  • The customer is responsible for covering the shipping costs for preferential returns.
  • Returns will only be granted once we receive the shirt in as-new condition.
  • Returns must be made within 14 days after receiving the item.
  • If you have any questions or concerns about returns exceeding this timeframe, please contact us at mickeyreevesmusic@gmail.com.
• Exchange Policy:
  • If you wish to exchange your purchased item for a different size or color, we are happy to assist you.
  • Exchanges can be made within the same 14-day period after receiving the item.
  • The customer is responsible for covering the shipping costs for the exchanged item.
• Refunds and Returns for Shipping Damage:
  • We understand that shipping accidents happen. If your item arrives damaged by the shipping carrier, please take photos and contact us immediately at mickeyreevesmusic@gmail.com.
  • We accept returns and provide refunds for items that were damaged during shipping.

Please note the following additional information:

• Non-Refundable Items: Certain items may not be eligible for refunds or returns due to hygiene reasons (e.g., face masks, intimate apparel) or customized/personalized items. Non-refundable items will be clearly indicated on our website or during the purchasing process.
• Processing Time for Refunds: Once we receive the returned item in as-new condition, we will process the refund within 7 days and notify you via email. The refund will be issued using the original payment method used for the purchase.
• International Returns: International customers may be responsible for any customs fees or import duties associated with returning the item. These fees will be deducted from the refund.
• Limited Liability: While we take great care in crafting and packaging our products, we cannot be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our items.
• Policy Updates: We reserve the right to update or modify our refunds and returns policy at any time. Any changes will be communicated to customers through our website or via email.

At our small place of art, customer satisfaction is of the utmost importance to us. We strive to address any issues or concerns promptly and ensure a positive shopping experience for you. We appreciate your understanding of our policies and are committed to working with you to find a satisfactory resolution for any quality or preference issues.

Thank you again for choosing our handmade tie-dye shirts. We look forward to assisting you with any questions or concerns you may have.

Tie-Dye Care and Use Guide

www.mickeyreevesmusic.com

• Washing:

• Use cold water when washing tie-dye items. This helps preserve the vibrant colors and prevents excessive bleeding.
• Wash tie-dye items separately or with like colors, especially during the first few washes, as some dye bleeding may occur.
• Avoid crumpling up tie-dye items when wet and leaving them on the floor or in the washer, as dye transfer may occur.
• Detergent:
• Use a mild detergent suitable for colored or delicate fabrics. Avoid bleach or harsh chemicals, as they can fade or alter the colors of the tie-dye design.
• Drying:

• After washing, promptly remove tie-dye items from the washing machine.
• Tumble dry tie-dye items using a low heat setting to prevent excessive shrinkage.
• If possible, air-dry tie-dye items by laying them flat or hanging them in a shaded area. This helps preserve the colors and prevents any potential damage from high heat.
• "Color Catchers" are recommended.

• Ironing:
• Do not iron

• Storage:

• Ensure that tie-dye items are clean and completely dry before storing them.
• Store tie-dye items in a cool, dry place away from direct sunlight to prevent fading.
• Avoid hanging tie-dye items in direct sunlight for extended periods, as the colors may fade over time.

• Understanding Tie-Dye Care:
• We use high quality and fade resistant Procion MX fiber reactive dyes and dying methods.
• Our shirts are vibrant and colored with bold and intense colors. More intense and bold colors tend to bleed more.
• Our shirts are washed twice with Synthrapol--an industrial strength dye-letting agent.
• Due to the nature of tie-dye, it is normal for some dye bleeding to occur, especially during the initial washes. This is a natural characteristic of the dyeing process.
• Darker colors are more prone to bleeding and should be washed separately or with dark colors only.
• While tie-dye items are crafted with care, slight color variations, fading, or bleeding over time are natural and add to the charm and uniqueness of each piece.

By following these care instructions, you can enjoy your tie-dye items for a long time while maintaining their vibrant colors and intricate designs.

If you have any further questions or concerns, please feel free to contact us at mickeyreevesmusic@gmail.com. We are here to assist you and ensure your continued satisfaction.

Thank you for choosing our tie-dye products. Enjoy the beauty and individuality of your one-of-a-kind tie-dye items!